Roman Parker
IT Support Specialist
About Me
I'm a detail-oriented IT Support Specialist with hands-on help desk experience in both academic and corporate environments. I'm currently working on my Bachelor's degree in Information Science & Technology at UW-Milwaukee, expected 2026.
I'm skilled in Active Directory, MFA configuration, network troubleshooting, and end-user support, and I have a strong customer-service background that helps me communicate technical solutions clearly and resolve issues efficiently. I'm always seeking new opportunities and genuinely love working with people to solve problems.
Contact
romanbparker@gmail.com
linkedin.com/in/roman-p-031a90170
Phone: (262) 902-5520
Work Experience
Help Desk Technician
- Promoted from consultant to technician based on strong performance
- Performed user account support, including password resets and Microsoft MFA configuration
- Resolved 50+ technical issues weekly for faculty, staff, and students, minimizing downtime
Customer Service Operations Intern
- Configured new workstations and resolved connectivity issues to improve team productivity
- Managed customer cases in SAP and CRM systems, ensuring timely communication
- Documented and presented operational insights that supported process improvements
Sales Associate
- Exceeded sales targets by delivering personalized technology solutions, ranking #33 companywide and #1 in Wisconsin
- Trained and onboarded new employees on products, POS systems, and core product fundamentals
- Managed transactions, customer flow, and escalations while maintaining 5-star customer satisfaction ratings
Showcase / Projects
jQuery Image Gallery
A custom photo gallery of Racine, WI built with jQuery. Uses fade transitions and click events to swap thumbnails into a large preview with matching captions.
Lettering.js Typography Project
A typography exercise using the Lettering.js jQuery plugin to individually style every letter of several headings, including custom colors, text-shadows, and letter positioning/overlap effects.
Custom Alert Box / Grade Checker
A small JavaScript tool that takes a numeric grade as input and displays the corresponding letter grade using a custom alert box.
This Portfolio Site
Built using the jQuery UI Tabs widget with a custom CSS theme to move away from the default jQuery UI look and feel.